Fast. Accurate. Knowledgeable.
In the Roadside Assistance industry, the Dispatcher is the first point of contact with YOUR CUSTOMER.
It is essential that this person is fast, accurately takes information, and is knowledgeable about YOUR COMPANY.

NEXTEL Phones.
To increase the communication speed and effectiveness of our dispatching services, our company provides NEXTEL Phones to your drivers with no contract. This also allows you to give an accurate ETA by going directly to the driver that knows the area.
All Incoming and outgoing calls are recorded, with calls available after 24 hours. No more "he said, she said." We have all the conversations recorded and stored for up to 90 days.

Quality Assurance Monitoring on
Calls within 24 Hours.
We see ourselves as the frontline in upholding your image as a professional Roadside Assistance company. With our Quality Assurance program, dispatchers are judged by YOUR STANDARDS.
Our call center floor is under direct managerial supervision, 24-hours a day.

Online Call Volume Reporting.
Our use of the TOPS dispatch software created by TowXchange offers your company the ability to monitor its call volume with up-to-the-minute reporting specific to your company through a custom web portal.

Weekly Basic Reporting Package.
· Weekly Call Volume by Insurance Company
· ETA vs ATA Report by Driver
· Quality Assurance Report
· Call Volume Analysis

A Chance to Sleep Better at Night!
You can relax, now that your calls are in good hands.